FAQ

Arrival-Departure

Our check-in time is from 2:00 PM and check-out is until 11:00 AM.

Early check-in is subject to availability.

Late check-out is available on request at reception the evening before your departure and is subject to availability and confirmation.

Yes, reception is available 24 hours a day, 7 days a week.

No, the hotel does not accept pets.

The Hotel

To cancel your reservation, made directly with us, up to 5 days before arrival, please send all the information about your reservation to our reservations department at: reservas@hotellanzarotevillage.com. If you booked through an intermediary, please contact them directly.

Yes, a reservation made directly with us can be modified. Send all the reservation information to our reservations department at: reservas@hotellanzarotevillage.com. If the reservation was made through an intermediary, please contact them directly.

Yes, the hotel is adapted for guests with reduced mobility and also has adapted rooms.
Yes, the hotel has free parking.
The hotel has night-time security.

The hotel only provides towels for the rooms and the pool. For pool towels, a deposit is required.

The hotel has a doctor service at an extra cost.

Services

No, we do not offer airport transfer service.

Yes, the hotel has free standard Wi-Fi. The password is obtained upon arrival at the hotel.
At reception you will find a wide catalogue of excursions, organised by external partners, tailored to the interests of each traveller and activity levels.

Yes, we have a car and bicycle rental service. For more information, please go to reception.

At reception you can arrange the rental of any type of mobility aid, such as wheelchairs, walkers, walking sticks or crutches, which will be supplied by external partner companies.
Yes, the hotel can arrange massages at a nearby centre or in another hotel within the chain. For more information and prices, contact reception. The hotel does not have a spa.

Leisure

The swimming pool opening times are from 10:00 AM to 6:00 PM in winter; and from 11:00 AM to 7:00 PM in summer. They are supervised by a lifeguard.

Yes, during the winter months and depending on the outside temperature.

Yes, the hotel has entertainment activities for children, a Mini Club, a Children’s Park and a Play Area.

Yes, the hotel has entertainment activities for adults and nightly shows.

Yes, the hotel has a gym equipped with both cardiovascular and strength-training machines, as well as a sauna inside.

Restaurants and bars

In our restaurant you can enjoy a carefully selected choice of traditional and international cuisine.

Yes, in our buffet restaurant we offer meals adapted for guests with special dietary needs (gluten-free, vegetarian, vegan, etc.). We recommend notifying reception upon arrival.
  • Breakfast and lunch: Casual dress. Entry to the dining room is not permitted in swimwear, without a shirt or T-shirt, barefoot or wet.
  • Dinner: Dinner is a special occasion, so appropriate dress for the occasion is required.